This course is a planned sequence of instructions consisting of Units meant for developing employability and vocational competencies of students of Class XI opting for vocational subject along with general education subjects. Part B has six units.
Part B: Vocational Skills (50 Marks)
UNIT I: INTRODUCTION OF OFFICE, OFFICE MANAGER, ORGANISATIONAL CHARTS AND MANUALS (8 MARKS)
- Meaning of Office, Functions and Importance
- Changing Scene – Paperless Office and Virtual Office
- Centralization and Decentralization of office services - advantages and disadvantages
- Qualities and Functions of Office Manager
- Organizational Chart and Office Manual - advantages and disadvantages
UNIT II OFFICE – SPACE AND ENVIRONMENT MANAGEMENT (8 MARKS)
- Office Layout, Open and Private Office - advantages and disadvantages
- Front and Back Office
- Elements of Office Environment-
- Ventilation
- Office Lighting - Natural and Artificial Light
- Cleanliness
- Sanitation
- Heating and Air Conditioning,
- Noise - Internal and External
- Health
- Safety - First Aid Box, Fire, Accidents etc.
UNIT III: OFFICE FORMS AND STATIONERY (8 MARKS)
- Office Forms
- Meaning, importance and advantages of Office forms
- Computerization of office forms
- Principles of Form Designing
- Office Stationery
- Methods of purchasing stationery
- Purchase Procedure
- Storing Stationery
- Control on consumption of stationery
- Maintenance of Stock Register
- Physical verification of Stock
UNIT IV: COMMUNICATION (8 MARKS)
- Meaning, Importance and Types of communication
- Elements of communication Process
- Methods of communication
- Verbal (Oral and Written)
- Non Verbal
- Characteristics of Effective Communication
- Barriers to Communication
- Telephone Etiquettes
UNIT V: OFFICE MACHINES (8 MARKS)
- Meaning, advantages and disadvantages of Mechanisation
- Factors in selection of office machines
- Kinds of Office Equipment / Machines
UNIT VI: CORRESPONDENCE – BUSINESS AND GOVERNMENT (10 MARKS)
- Business Correspondence - meaning, importance and essentials
- Parts of Business Letter
- Types of Business letters
- Enquiry Letter
- Quotation Letter
- Placing an Order
- Execution of Order
- Adjustment Letter
- Display of a Business Letter
- Indented Style
- Fully Block Style
- Semi Block Style
- Writing Job Applications and Resume
- Government Correspondence
- Official Letter
- Demi-Official Letter
- Memorandum
- Notification
- Office Order
- Circulars
- Endorsement