Office Procedures and Practices Class 11 Syllabus

This course is a planned sequence of instructions consisting of Units meant for developing employability and vocational competencies of students of Class XI opting for vocational subject along with general education subjects. Part B has six units.

Part B: Vocational Skills (50 Marks)

UNIT I: INTRODUCTION OF OFFICE, OFFICE MANAGER, ORGANISATIONAL CHARTS AND MANUALS (8 MARKS)

  • Meaning of Office, Functions and Importance
  • Changing Scene – Paperless Office and Virtual Office
  • Centralization and Decentralization of office services - advantages and disadvantages
  • Qualities and Functions of Office Manager
  • Organizational Chart and Office Manual - advantages and disadvantages

UNIT II OFFICE – SPACE AND ENVIRONMENT MANAGEMENT (8 MARKS)

  • Office Layout, Open and Private Office - advantages and disadvantages
  • Front and Back Office
  • Elements of Office Environment-
    • Ventilation
    • Office Lighting - Natural and Artificial Light
    • Cleanliness
    • Sanitation
    • Heating and Air Conditioning,
    • Noise - Internal and External
    • Health
    • Safety - First Aid Box, Fire, Accidents etc.

UNIT III: OFFICE FORMS AND STATIONERY (8 MARKS)

  • Office Forms
    • Meaning, importance and advantages of Office forms
    • Computerization of office forms
    • Principles of Form Designing
  • Office Stationery
    • Methods of purchasing stationery
    • Purchase Procedure
    • Storing Stationery
    • Control on consumption of stationery
  • Maintenance of Stock Register
  • Physical verification of Stock

UNIT IV: COMMUNICATION (8 MARKS)

  • Meaning, Importance and Types of communication
  • Elements of communication Process
  • Methods of communication
    • Verbal (Oral and Written)
    • Non Verbal
  • Characteristics of Effective Communication
  • Barriers to Communication
  • Telephone Etiquettes

UNIT V: OFFICE MACHINES (8 MARKS)

  • Meaning, advantages and disadvantages of Mechanisation
  • Factors in selection of office machines
  • Kinds of Office Equipment / Machines

UNIT VI: CORRESPONDENCE – BUSINESS AND GOVERNMENT (10 MARKS)

  • Business Correspondence - meaning, importance and essentials
  • Parts of Business Letter
  • Types of Business letters
    • Enquiry Letter
    • Quotation Letter
    • Placing an Order
    • Execution of Order
    • Adjustment Letter
  • Display of a Business Letter
    • Indented Style
    • Fully Block Style
    • Semi Block Style
  • Writing Job Applications and Resume
  • Government Correspondence
    • Official Letter
    • Demi-Official Letter
    • Memorandum
    • Notification
    • Office Order
    • Circulars
    • Endorsement
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