This course is a planned sequence of instructions consisting of Units meant for developing employability and vocational competencies of students of Class XI opting for vocational subject along with general education subjects. Part B has six units.

Part B: Vocational Skills (50 Marks)

UNIT I: INTRODUCTION OF OFFICE, OFFICE MANAGER, ORGANISATIONAL CHARTS AND MANUALS (8 MARKS)

• Meaning of Office, Functions and Importance
• Changing Scene – Paperless Office and Virtual Office
• Centralization and Decentralization of office services - advantages and disadvantages
• Qualities and Functions of Office Manager
• Organizational Chart and Office Manual - advantages and disadvantages

UNIT II OFFICE – SPACE AND ENVIRONMENT MANAGEMENT (8 MARKS)

• Office Layout, Open and Private Office - advantages and disadvantages
• Front and Back Office
• Elements of Office Environment-
  • Ventilation
  • Office Lighting - Natural and Artificial Light
  • Cleanliness
  • Sanitation
  • Heating and Air Conditioning,
  • Noise - Internal and External
  • Health
  • Safety - First Aid Box, Fire, Accidents etc.

UNIT III: OFFICE FORMS AND STATIONERY (8 MARKS)

• Office Forms
  • Meaning, importance and advantages of Office forms
  • Computerization of office forms
  • Principles of Form Designing
• Office Stationery
  • Methods of purchasing stationery
  • Purchase Procedure
  • Storing Stationery
  • Control on consumption of stationery
• Maintenance of Stock Register
• Physical verification of Stock

UNIT IV: COMMUNICATION (8 MARKS)

• Meaning, Importance and Types of communication
• Elements of communication Process
• Methods of communication
  • Verbal (Oral and Written)
  • Non Verbal
• Characteristics of Effective Communication
• Barriers to Communication
• Telephone Etiquettes

UNIT V: OFFICE MACHINES (8 MARKS)

• Meaning, advantages and disadvantages of Mechanisation
• Factors in selection of office machines
• Kinds of Office Equipment / Machines

UNIT VI: CORRESPONDENCE – BUSINESS AND GOVERNMENT (10 MARKS)

• Business Correspondence - meaning, importance and essentials
• Parts of Business Letter
• Types of Business letters
  • Enquiry Letter
  • Quotation Letter
  • Placing an Order
  • Execution of Order
  • Adjustment Letter
• Display of a Business Letter
  • Indented Style
  • Fully Block Style
  • Semi Block Style
• Writing Job Applications and Resume
• Government Correspondence
  • Official Letter
  • Demi-Official Letter
  • Memorandum
  • Notification
  • Office Order
  • Circulars
  • Endorsement