Time: 3 Hours; Marks: 60

1. Collection of Information / Data (15)

  • Nature of data / information
  • Purposes of Collecting data
  • Sources of data: Primary and Secondary
  • Methods of data collection
  • Use of questionnaire
  • Classification and use of tables, charts and diagrams.

2. Uses of Charts and Diagrams for Presentation of Data (15)

  • Meaning of charts and diagrams
  • Importance
  • Types of graphic charts
  • Use of diagrams
  • Bar diagram
  • Pie diagram
  • Pictograms.

3. Office Correspondence – I (15)

  • Objectives of Correspondence, importance of Correspondence
  • Essentials of a Business Letter
  • Form and Arrangement
  • Form and Business letters
    • Letters of Enquiry, Quotations and Orders
    • Trade References
    • Complaints and settlement
    • Dummy letters.

4. Office Correspondence – II (15)

  • Letters of introduction and Credit Status
  • Letter of Credit
  • Banking letters
  • Circular letters
  • Public Relations letter
  • Letters to Editors
  • Applications for Employment
  • Official (Govt.) Correspondence.