Domestic CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, and Customer Support Representative. Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system.
They answer inquiries, resolve problems, record complaints and/or receive feedback. This job requires the individual to work independently and interact with customers. The individual should be result oriented and should also be able to demonstrate logical thinking and interpersonal skills; ensure prioritization of workload and should be willing to work at a desk-based job.
Unit 1: Computer Organization & OS: User perspective
Unit 2: Networking and Internet
Unit 3: Office automation tools
Unit 4: Multi Media Design (Open Source Design Tools)
Unit 5: Troubleshooting: Hardware, Software and Networking