Time: 3 Hours; Marks: 60

Unit–1: Breakfast Service

Types of Breakfast

  • Continental Breakfast.
  • American Breakfast.
  • English Breakfast.
  • Indian Breakfast.

Unit–2: Simple Control System

  • Kot/Bill Control System.
  • Special Kot (EnPlance, Nc Etc.).
  • Restaurant Sales Control Kot, Bill.

Unit–3: Room Service

  • Types of Room Service.
  • Order Taking and Telephone handling.
  • Room Service Door Knob Card.

Unit–4:

Banquets and Buffet

  • Introduction.
  • Types of Banquets– formal/semi formal/informal.

Types of Buffets

  • Finger Buffet.
  • Fork Buffet.
  • Break Fast Buffet.
  • Sit Down Buffet.

Unit–5: Pantry Operations

  • Importance.
  • Organization chart.
  • Layout.
  • Common equipments.
  • Popular Dishes prepared in a pantry.

Unit–6: Kitchen Stewarding

  • Introduction.
  • Importance.
  • Machines used.
  • Care of inventory.

Unit–7: Situation Handling

  • Handling complaints.
  • Procedure during a Fire accident.
  • Dealing with a bomb threat /terrorist attack.