Time: 3 Hours; Marks: 60

Unit–1: Cashier

  • Role of Front Office Cashier.
  • Functions & Procedures.
  • Equipment used by Front Office Cashier.

Unit–2: Departure Procedure

  • Step by Step Process of Guest Check-out Modes of Settlement of Guest Folio.
  • Cash.
  • Credit card.
  • Foreign currency.
  • Travel Agent Voucher.
  • Company Billing Letter.
  • Travellers Cheque.
  • Express Check-out.
  • Late Check-out.

Unit–3: Front Office Accounting

  • Basics of Accounting.
  • Folio and its Types.
  • Voucher and its Types.
  • Ledger
    • (i) Guest Ledger.
    • (ii) Non-guest Ledger.

Unit–4: Formats used in Manual Accounting System

  • Guest Weekly Bill.
  • Visitors Tabular Ledger.

Unit–5: Role of PMS in Front Office Department

  • Role of Property Management System.

Unit–6: Front Office Reports

Unit–7: Introduction to Night Audit Procedure in Front Office

Unit–8: Glossary

Unit–9: Assignments